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Toshiba Say 'Hard Luck' to Buyers of $800 Mobile Cell Phone

Posted: 2007-12-17
From: Mathaba
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Toshiba's latest top-of-the-range mobile phone and PocketPC, the Portege G900, has been plagued by bugs since its release. Even a video showing its demonstration in Italy, depicted the faults of this device, with most of the video consisting of the Toshiba representative having to reset the phone.

The device has recently also been released in Japan by SoftBank, and is expected to have many problems as "Standby of Death" issues have not been resolved, which cause several uses of the device to fail to wake up from standby or sleep mode, and several customers known to Mathaba's ICT News Editor, now have devices that have "SIM Blocked" themselves.

This latest and fateful bug, which renders the mobile phone inoperable, was reported to Toshiba almost two months ago, but they have not found any cure nor sought further information about the issue, which had the leading experts of a national cell phone operator confused by its inaccurate description, when in fact the SIM's are not blocked, but the phone is rendered permanently inoperable upon changing SIM cards. Factory reset to default settings does not cure this fault.

Sharon Johnson, Toshiba's Europe Marketing Manager as well as the Press Office of Toshiba in Japan have not responded to communications for several weeks, so we can publish only what one of the users of the Toshiba G900 forum had obtained as a first reply from Toshiba:

"We have received many complaints regarding G900 running on the new 3.01 ROM version. Due to this, the engineers are now analyzing the situation and trying to come up with a solution. We have requested an official answer but they are not able to offer one yet, as they are still running tests."

More recently however, the user was informed by Toshiba with a clear contradiction to the earlier admission of problems: "There are no current plans to upgrade the software within the device we are currently shipping as it stable [sic] and has passed all the necessary testing for type approval."

And what do Toshiba advise their international users to do, including those who may have bought the device on one side of the world but reside in the other?

"If the product is not performing as expected you are covered by the Sales of Goods Act which allows you to return the product if it is 'not of satisfactory quality' to where you purchased it for a refund or replacement, for more information we would recommend you visit the Governments Trading Standards website for more information on your rights under this law."
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